Refund policy

SHINOVO offers a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be unworn, unused, in the same condition in which it was received, and returned with its original packaging and proof of purchase.

To request a return, contact us at shopshinovo@gmail.com. If your return is accepted, we will provide return instructions and the return address. Items sent back without prior authorization will not be accepted. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Preorders may be cancelled for a full refund before fulfillment. After an order has shipped, the standard return policy applies.

Damages and issues
Please inspect your order when it arrives and contact us promptly if the item is damaged, defective, or incorrect so we can evaluate the issue and make it right.

Exceptions and non-returnable items
Personalized or custom-made products, gift cards, and items clearly marked final sale cannot be returned. For hygiene reasons, pierced earrings cannot be returned after their sealed packaging has been opened.

Exchanges
The fastest way to receive a different item is to return the original item and place a new order after the return is accepted.

European Union 14-day cooling-off period
If an item is shipped into the European Union, you have the right to cancel or return your order within 14 days without giving a reason. The item must be unworn, unused, in its original condition and packaging, with proof of purchase.

Refunds
We will notify you after receiving and inspecting your return. Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact shopshinovo@gmail.com.